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MoS Babes, we value your time, our time & the service that we provide to help you feel like your ultimate self. Unfortunately, last minute cancellations cost us dearly if we are unable to re-fill the appointment. So in order to be able to afford to continue offering the VIP service you know and expect we must strictly enforce our cancellation policy.

While we will be sad not to see you, we ask that you give 24 hours’ notice to change or cancel your appointment. Cancellation or rescheduling within 24 hours of your appointment with incur a fee of 10% of your appointment cost (with the exception of Anti-Wrinkle injections which will be a flat fee of $25). The fee will be charged to the credit card you entered when booking or confirming your appointment via Fresha where you will have had agreed to these terms.

If you fail to show for your appointment you will be charged 30% of your appointment cost (with the exception of Anti-wrinkle injections which will be a flat fee of $75). The fee will be charged to the credit card you entered when booking or confirming your appointment via Fresha where you will have had agreed to these terms.

Memberships: If your appointment is booked using a prepaid membership you will forfeit one session in your membership if you fail to change or cancel your appointment within 24 hours or fail not to attend the appointment.

Unfortunately many people who are not genuinely sick use this as a way to avoid cancellation fees simply because they’ve changed their mind or something has come up and their appointment is no longer convenient. Please understand that by cancelling at the last minute, your problem or issue also becomes ours and impacts our staff. If you think your circumstances require special consideration, please contact us.  

When booking online you will be asked to enter a credit card and agree to this policy. If you book in clinic or over the phone you will be emailed a confirmation email to not only confirm your appointment but also enter a credit card and agree to this policy. Failure to confirm your appointment with credit card before 48 hours of your appointment time will result in your appointment being automatically cancelled. If you wish to keep this appointment, please immediately rebook online and enter your credit card details before the appointment slot can be taken by someone else.

If your credit card fails to allow us to charge a fee, we will continue to try to charge your card. If we are unable to get payment via this method we will call you to get payment over the phone. Failure to pay the fee will result in you not being able to book future appointments until payment has been made.

We thank you for your support and understanding and we look forward to empowering you to do you.

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